CustomDigitizers provides digital media (software) that can be downloaded instantly after a purchase has been made. There is no “trial” or “grace period” after purchasing the files which means all sales are final. Once you have our files, there is no way to “return” it. Thus NO REFUNDS will be accepted.
Design Files are made as per order. The customer must be careful entering the design size, CustomDigitizers will not give credits or refunds over any design if the dimensions had been entered incorrectly by the customer,if any thing requires an adjustment for better stitching it shall be done free of cost.
A Refund is only possible if the files provided by CustomDigitizers are not able to produce a good quality product after the customer has given chances to CustomDigitizers to edit the files, and this is proven by the CustomDigitizers management itself making an inhouse sample sew out of the files produced for the customer. Partial refunds of any sort are done after a deduction of 10% transaction processing charges. Full refunds if any are sent in full.