Acceptance of Terms
CustomDigitizers provides Digitized Files for embroidery and vector conversion services on the following Terms of Services
If you do not agree to these Terms, then you should not use the CustomDigitizers website.
File ownership
All files are designed for the Customer alone. The designed files downloaded can be used on the customers products, or they can be further sold to whom ever the customer wishes. The customer will be the sole file owner and will have full rights of use.
CustomDigitizers will only be converting the given logo or design to an embroidery file and will charge the customer the fee for this service. The files will not remain the property of CustomDigitizers.
CustomDigitizers will not use or re-sell these files unless approved by the customer. CustomDigitizers will not be held responsible for converting copyright material.
Product Compatibility
CustomDigitizers can supply almost every machine file format possible. Customer is required to try the sample downloads available on the website here, before submitting an order and later claiming the files provided do not work. All orders are made with perfection, however it is your responsibility to check and proof view the design prior to going into production. Run the design as a sample and have changes made to it if need be.
CustomDigitizers will in no way be liable for any losses occurred due to errors in design that were not requested to be edited before production.
Credits and Refund
CustomDigitizers provides digital media (software) that can be downloaded instantly after a purchase has been made. There is no “trial” or “grace period” after purchasing the files which means all sales are final. Once you have our files, there is no way to “return” it. Thus NO REFUNDS will be accepted.
Designs are made as per order. The customer must be careful entering the design size, CustomDigitizers will not give credits or refunds over any design if the dimensions had been entered incorrectly by the customer,if any thing requires an adjustment for better stitching it shall be done free of cost.
A Refund is only possible if the files provided by CustomDigitizers are not able to produce a good quality product after the customer has given chances to CustomDigitizers to edit the files, and this is proven by the CustomDigitizers management itself making an inhouse sample sew out of the files produced for the customer. Partial refunds of any sort are done after a deduction of 10% transaction processing charges. Full refunds if any are sent in full.
Edits and Adjustments
CustomDigitizers will provide an unconditional support period of minor editing or adjustments for each and every order.
Major edits shall be charged. The fee for major editing Or the fee for editing files that have not been digitized by CustomDigitizers will be decided by CustomDigitizers when the request is received.
Sampling Requests
Sew outs if ordered will be done, The sew-out will be judged by CustomDigitizers and a scan of the final sew out will be sent to the client. Eight hours in addition to the digitizing turnaround time may be required for sew-outs.
Account Termination and Suspension
CustomDigitizers reserves the right to suspend and/or terminate any user account without notice, in its sole and absolute discretion. No refunds will be provided to customers who have their accounts terminated.
Examples of reasons for termination include:
Abusive behavior and/or excessive negativity towards the CustomDigitizers staff or customers.
Repeated defamatory, malicious, and/or false statements including slander against CustomDigitizers, and/or attempts to persuade potential customers away from purchasing CustomDigitizers services.
CustomDigitizers reasonably believes that your account has been compromised, shared with others, or for other security reasons.
Product Delivery
CustomDigitizers delivers Digital Media (software) which is only available via direct internet downloads. Samples if any are made are also delivered as digital scans in the format of files. No item is shipped to the customer unless the customer requests a CD and pays the shipping charges. Customer that request CDs may have to wait 2 to 3 weeks for the CDs to be shipped.
Price / Product Changes
CustomDigitizers reserves the right at any time to modify the prices of the services with or without notice. Further, we may add new products and/or services with or without notice. Prices of any products are subject to change at any time by posting the changes to the CustomDigitizers pricing page here.
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone. Read our Privacy Policy page for further details.